customer service

Help & How-To Guides and Instructions

All equipment is tested before leaving the warehouse. That said, in transit, certain items may shift and cause operational difficulty.  As a result, occasionally equipment may or may not work as expected and sometimes there can be confusion as to exactly how to operate or set up specialty items.

If you are experiencing difficulty with the setup of your equipment or your equipment has stopped working, before asking for a replacement item, please troubleshoot your set-up.

Commercial equipment draws a significant amount of electricity and certain items need a dedicated 15A line.  Failure of electrical equipment is often due to inadequate power supply or sharing circuits that cause the power breaker to trip.

Shield any equipment operating with propane from wind as wind can affect the operation of the pilot and burners.

Extension cords are not recommended for coffee urns and concession equipment.

Below is an extensive selection of Instruction and Information sheets on many of our items.

If you require further assistance, please call (403) 347-7733 and ask for our Order Desk.

Catering Equipment Guides

BBQ OPERATION & CLEANING
BEVERAGE FOUNTAIN OPERATION
COFFEE URN INSTRUCTIONS
CHAFING DISH INSTRUCTIONS
MINI CHOCOLATE FOUNTAIN
DEEP FRYER INSTRUCTIONS
HOW TO LIGHT THE PILOT LIGHT – FRYMASTER
HOW TO LIGHT THE PILOT LIGHT – OPTIMA
HOW TO LIGHT THE PILOT LIGHT – PITCO
POSI-POUR INSTRUCTIONS
PREPARING SPECIALTY RENTAL ITEMS FOR TRANSIT
PROPANE BURNER INSTRUCTIONS
ROTISSERIE OPERATION & CLEANING
STEAM TABLE OPERATION

Concession Equipment Guides

CANDY FLOSS OPERATING INSTRUCTIONS
HOT DOG MACHINE INSTRUCTIONS
POPCORN MACHINE GUIDE
SNOW CONE MACHINE INSTRUCTIONS
SLUSH MACHINE INSTRUCTIONS

Décor Guides

DINNERWARE CARE
FLOATING CANDLE CAUTION
PIPE AND DRAPE INSTRUCTIONS

Electronics Guides

JBL SPEAKERS
DELTA ALL IN ONE SOUND SYSTEM

Game Guides

EASY STRIKER INSTRUCTIONS
MONEY MACHINE INSTRUCTIONS

Linen Guides

LINEN RENTAL INSTRUCTIONS
ORGANZA TABLE SKIRTING INFORMATION

Site Equipment Guides

BIL-JAX STAGING
SNAPLOCK DANCE FLOOR INSTRUCTIONS
ZUBRI PATIO HEATER INSTRUCTIONS
SCREEN PROJECTION INSTRUCTIONS

Tent Guides

20X20 CANOPY INSTRUCTIONS
20X30 CANOPY INSTRUCTIONS
20X40 CANOPY INSTRUCTIONS
POP UP TENT INSTRUCTIONS